Terms & Conditions

Below is our terms and conditions. “we” “us” and “our” refers to Vital Capital Investment Pty Ltd (ABN:39 612 259 506 ) trading as Aluminium Window Suppliers (AWS). The use of this website is subject to the following terms and conditions and any agreement made based on the content of this website is bound by these terms and conditions.

We reserve the right to amend this notice at any time. Therefore we recommend that you read these terms and conditions before purchasing or ordering from us.


We offer various warranty for our products. We guarantee that our products will be free from defects in materials and workmanship when they are ready for shipment.

  • for accessories that are subject to daily uses, such as wheels and locks. The warranty is generally 2 years, unless the specific brands that we agreed to use have their own warranty.
  • for window & door materials, we provide 7 years warranty for commercial graded products and 3 years warranty for residential graded aluminium extrusion.
  • for flyscreens, we provide one year warranty from the date of sale, from defects in materials and workmanship. Nylon mesh (excluding pet mesh, soft steel mesh) and one-way mesh are not covered by our warranty. We will make sure there is no defects or damages to the mesh before shipping.
  • for security windows/doors, we offer a limited warranty against corrosion for all 316 marines graded stainless steel mesh and for aluminium diamond grill for a period of 5 years.


We partner with Fastway to deliver our products nationwide. Each shipment will have a tracking number that can be tracked online.

From the time you place the order will be dispatched from our factory within 5 business days unless you are notified by our team. Expected delivery time from the dispatch of order is five to ten working days. Any delays due to Fastway will be communicated to you by our staff.

If you encountered any issues or have any questions during the ordering process please contact us at 0283854553. We are always happy to provide any assistance.

Delivery instructions are required on order as there is only one delivery made by our couriers. Additional fees may be applied if more than one delivery is required.

Free Shipping & Discount Promotions

We offer free shipping and other discounts from time to time. Please note that our free shipping offer does not include shipping to TAS. Additionally, oversized customized items like screen doors, aluminium windows or doors are not included in our free shipping promotions.


Unfortunately, we do not offer refunds for returns. For any damages occurred in transit, we will take the necessary steps to ensure you receive your product in perfect condition.

Measurement Errors

Please note that we offer resizing service if the measurements you provided is incorrect. The cost for resizing is $88.00 for security doors. $66.00 for flyscreens and $55.00 for all flyscreens. Please make sure you read and understand our measurement guide and make sure you provide the correct measurements before placing the order.

For return products for resizing, you need to pack the product properly for safe return. Any damages happened during return transit will be repaired at your cost. We do not cover the freight costs for resizing.

Our Website Service

  1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
  2. All prices are in Australian Dollars (AUD) and are inclusive of GST. We endeavour to ensure that our prices are current. We reserve the right to amend our prices at any time. If you have placed an order, we reserve the right to cancel your order should our prices change or we discover an error in the pricing.

Site Access

  1. When you visit our website, we give you a limited licence to access and use our information for personal use.
  2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice.  Your use of our content in any other way infringes our intellectual property rights.
  3. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
  4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools.  The licence also does not permit you to metatag or mirror our website without our prior written permission.  We reserve the right to serve you with notice if we become aware of your metatagging or mirroring of our website.


  1. This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
  2. You may link our website without our consent.  Any such linking will be entirely your responsibility and at your expense.  By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Intellectual Property Rights

  1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
  2. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
  3. Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property.  If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use.  Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
  4. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.


  1. The information we provide on this website is of a general nature only. We are not providing professional advice and you should obtain professional or specialist advice that is appropriate to your circumstances and we give no warranty and accept no liability should you use the information without obtaining independent advice.
  2. We give no warranty that the information is free from error or omission and you should use your own care and skill when accessing and using it.
  3. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
  4. We take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
  5. From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owner of that material and we are not responsible for any errors or omissions in such material.


  1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.


  1. These terms and conditions are to be governed by and construed in accordance with the laws of New South Wales and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in New South Wales and you agree to submit to the jurisdiction of those Courts.
  2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy Policy

  1. We undertake to take all due care with any information including Comments which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us.  Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
  2. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.